ITIL

ITIL®4 Essentials English (ITIL4_ESS_EN_1-0)


Description
Learn the basics of service management with ITIL®4. In this training you will learn the basics of the ITIL® philosophy and deal with the new service value system of ITIL®4.

This course consists of four chapters:

Chapter 1: Introduction to service management with ITIL®4
Chapter 2: The ITIL® guiding principles
Chapter 3: The four dimensions of service management
Chapter 4: Brief overview of ITIL® practices

Net duration: approx. 2.5 hours including learning controls.

Recommended effort: 4-5 hours.
Content
  • Introduction to service management with ITIL 4
  • The ITIL guiding principles
  • The four dimensions of service management
  • Brief overview of ITIL practices
Completion rules
  • All units must be completed
  • Leads to a certification with a duration: Forever