4 Foundation is the basis for all advanced ITIL® training courses. In this training you will learn the basics of the ITIL®
philosophy and deal with the new service value system of ITIL®4, after which you will be perfectly prepared to take the online exam.
Chapter 1: Introduction to service management with ITIL®
Chapter 2: The ITIL®
Chapter 3: The four dimensions of service management
Chapter 4: The ITIL®
Chapter 5: Sample exam
Net Duration: approx. 7 hours. Learning controls and sample exam questions are included.
Recommended effort: 10-12 hours.
The price of the course includes the exam and the currently valid VAT. You will receive an e-mail from our training management within 3 working days after booking with the corresponding voucher from the examination centre PeopleCert for taking an online examination.